Lifetime Warranty
SEA GODS LIFETIME WARRANTY
PLEASE NOTE - ALL WARRANTY CLAIMS SHOULD BE SENT TO warranty@seagods.ca. CLAIMS THAT ARE SENT TO OTHER EMAILS MAY TAKE LONGER TO PROCESS OR NOT PROCESSED AT ALL
Sea Gods Stand-Up Paddleboards guarantees our boards to be free from manufacturing defects for the reasonable life of the item and 1yr for all accessories. If your board should ever fail due to defects in materials or craftsmanship, we will repair it free of charge or replace it at our discretion. All warranty claims require proof of purchase by the current owner. Normal wear and tear, damage caused by misuse, improper care or impacts/accidents are not covered by this warranty. However, Our expert repair team is happy to repair such damages at a reasonable cost. Losses or costs incurred as a result of loss of use are not covered. Please send your board back clean and dry- we can’t warranty a board you don’t take care of. We always do our best for our valued customers, but please understand during peak seasons it may take up to 5 business days for us to process your request. Once a warranty or repair item is received it may take up to 6-8 weeks for us to complete the warranty and repair and ship it back to you. When shipping back please send to 15245 Russell Avenue White Rock BC V4B 5C3. For International orders be sure to mark "RETURN" with a value of $1. Failure to follow these instructions could result in Brokerage charges being taken of
Important information
To ensure best service, please contact us to get a repair/replace plan in place. We will give you a file number to use with your return. Items returned without the repair/replace plan file number will not be accepted.
To receive a Repair/Replace Plan File Number, please email us at warranty@seagods.ca. You may be asked to provide pictures of the problem area on the board so that we can determine the best plan for you.
COMPLETE THE WARRANTY PROCESS
Once you have contacted us and a file number has been issued please follow these steps to complete the warranty process: Write your Repair/Replace Plan File Number in large numbers on the outside of the shipping package so that we can easily identify it when it arrives at our shop.
-
Write your Repair/Replace Plan File Number in large numbers on the outside of the shipping package so that we can easily identify it when it arrives at our shop.
-
Ship your item back via your Postal Service or carrier of your choosing.
-
Ensure the item is clean and dry before shipping.
-
Ship the item back to Sea Gods Stand Up Paddleboards.
International return shipping
All items must be shipped as warranty items / repair with a declared value of $1 per item. Failing to follow this will result in the parcel being declined and shipped back at the shipper’s expense. Please further indicate that these are Canadian goods returning to Canada.
For any questions please feel free to contact Sales@seagods.ca. Not properly following the above directions could result in the parcel being returned to sender at their cost.
There is no need to ‘register’ or ‘activate’ this warranty, it comes included with the purchase of your Sea Gods paddleboard, all you need is proof of purchase.
Please note that boards used commercially (like for rental fleets) are not covered by the lifetime warranty- more wear and tear should be expected with this kind of use.